Refund Policy
At Sonu Web Development, Antivirus Solutions customer satisfaction is important to us. Please read this Refund Policy carefully before making a purchase, as it explains the conditions under which refunds may or may not be issued.
1. Digital Product Policy
All antivirus software licenses sold by Sonu Web Development, Antivirus Solutions are digital products. Once a license key has been delivered, activated, or registered, it becomes non-refundable and non-returnable, as per standard digital product practices.
2. Eligibility for Refund
A refund may be considered only under the following circumstances:
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The license key provided is invalid or not working, and the issue cannot be resolved by our support team
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The product delivered is different from what was ordered
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Duplicate payment was made for the same order
In such cases, customers must contact us within 24–48 hours of purchase with valid proof.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
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The license key has been successfully activated or used
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The product was purchased by mistake or due to a change of mind
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Compatibility issues due to unsupported devices or operating systems
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Failure to read product details, system requirements, or terms before purchase
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Delay caused by incorrect email address provided by the customer
4. Refund Process
If your refund request is approved:
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The refund will be processed to the original payment method
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Processing time may take 5–10 business days, depending on the payment provider
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Any transaction or gateway charges may be deducted, where applicable
5. Replacement Policy
In eligible cases, we may offer a replacement license key instead of a refund, subject to availability and verification.
6. Chargebacks & Disputes
Customers are encouraged to contact us first before raising any chargeback or payment dispute. Unauthorized chargebacks may result in service suspension or future purchase restrictions.
7. Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
8. Contact Us
For refund-related queries, please contact: